Residents
Welcome To Luxome®
At Luxome, we know your student accommodation plays a key role in your success. It's more than just a place to sleep, it's where friendships are made, independence grows, and community begins.
This Residents' section is here to support you throughout your stay, with helpful info on everything from paying rent and reporting maintenance to lost keys and bin days.
Welcome to your new home!
COHO App
You will have received an invitation to join our property management platform, COHO. This app is how we’ll manage your stay with us at Luxome, from communication and rent payments to maintenance requests and more.
Maintenance
By now you will have downloaded the COHO App, this where you’ll raise any maintenance issues that arise. When you have an issue, please upload images and provide as much information as possible so our team can address it.
Common Problems
No Hot Water Or Heating
Having problems with water temperature or the heating can be a nuisance. Most of the time though, it is a quick fix and can be resolved in a matter of minutes.
The pressure may have dropped on your boiler, check the display valve on the boiler, the indicator should be between 1 and 2 bar.
Electricity Isn’t Working
Check to see if a fuse has tripped. The fuse box will usually be in the cupboard under the stairs or beside the front door. Try unplugging the kettle or straighteners if the fuse continues to trip.
House/Fire Alarm Going Off
Check the house for re, if there is a re call 999 immediately. If there’s no re it may have been set o by shower steam or smoke from cooking. You can silence and reset the alarm using the key provided or the code written on the fire alarm panel by the door.
Emergencies
If you’re experiencing an emergency and you’re unsure how to resolve the situation, please call us on 0161 877 0147.
If calling outside of office hours, please wait and select the option for emergencies. You’ll be forwarded onto our partners Propcall who’ll help make the property safe until we can attend.
If you suspect a gas leak, it is important that you call Cadent immediately on 0800 389 8000.
Please also send photos to us via the COHO App so we can assess and resolve the problem as soon as possible.
Internet Issues
If you’re having problems with your broadband, please turn off the router and any boosters, unplugging them for 10 seconds to reset. If the reset does not sort the problem, you’ll need to speak to the Internet Service Provider so they can run through some troubleshooting. Find their contact information on the laminated sheet by the router in your home.
Be sure to ask them for a “support ticket number” so that you can refer to the fault if calling again in the future.
Lost Keys
Please take good care of your keys.
If you lose your keys please raise it as an issue on the COHO App, if it’s during office hours give us a call on 0161 877 0147
Between 8am - 4:30pm the key call out charge is £30, plus the cost of copying any required keys at £15 per key.
From 4:30pm to 12am the standard emergency call out charge of £60 applies.
For reports between 12am-8am, the emergency call out charge is £120.
Things To Note
Note that we can only provide access outside of office hours, we’ll bring a new set of keys over on the next working day if required. Staying at a friend’s house for the night (or even a cheap hotel) and waiting to give us a call in the morning will save you money.
If you require a locksmith the costs may be much higher than what’s listed above.
Losing your keys can be really expensive and inconvenient to replace so again… please take good care of your keys!
Paying Rent
Your rent is due on the 1st of each month, all payments should be made to the same account you’ve paid your deposit to.
If you’re struggling to make a payment, then please let us know by raising a task on COHO.
You’ll automatically receive an invoice for your rent by email a few days before it’s due as a reminder.
Waste Management
We’ve included a guide to help you put the right items in the right bin, alongside a link to check your bin collection days. Please use the bins for their intended purpose, the refuse collectors will not empty your bin if the wrong items are inside.
We suggest adding your bin collection days to your calendar for the night before collection, that way you get a reminder to put the bins out and avoid refuse pilling up.
Did You Know?
70% less energy is required to recycle paper compared with making it from raw materials.
Up to 60% of the rubbish that ends up in the dustbin could be recycled.
Recycling a single glass bottle will save enough energy to power a laptop for half an hour.
Blue Bin
Cardboard, Paper, Cartons, Cards, Flyers, Letters & Pamphlets
Black Bin
Food Trays, Coffee Cups, Plastic Shopping Bags, Polystyrene
Green Bin / Pink Lid Bin
Meat and Fish Bones, Raw/Cooked Food, Garden Clippings
Brown Bin
Plastic Bottles, Foil Trays, Aerosols, Tins, Cans, Glass Bottles & Jars
Can’t Go In A Bin!
Batteries, Electrical Items, Clothing, Japanese Knotweed
Bills Included
We take care of all your bills because delivering a hassle-free rental experience is what Luxome is all about.
Broadband / Internet
TV License
Water
Gas
Electricity
Simply pay your monthly rent and we’ll take care of the rest.
Council Tax
Full-time students are exempt from paying council tax and we’ll help you to prove your exemption. We’ll request information from you to provide to the council to prove your exemption, please keep an eye out for any requests/messages you receive from our accounts team regarding this.
This may involve you having to contact The University Admissions Office for:
A Student Certificate, Course Title, Course Start/End Date(s), Course ID etc;
Ensure every housemate does this as we can only contact the council when we have everyone’s info.
Are You Receiving Letters From The Council?
Sometimes the council can’t match the information we provide to the University records. If you receive a letter from the council, please open it and give us a call on 01618770147 and we’ll help where we can. Don’t ignore these letters!
Responsibilities
Our property manager, Suzie, will be in touch regarding a move in. Once the move-in has been booked, you’ll be meeting a member of our team outside of your chosen student home. They will conduct a brief tour and provide you with a Resident Handbook, all whilst answering any questions you may have to help you settle in seamlessly.
After we hand over the keys, there is a shared responsibility amongst you and your housemates to take care of the home and ensure that no damage is caused over the duration of your tenancy. For specific examples, refer to the bullet points below:
• Maintaining appliances e.g. removing water from your condenser dryer and cleaning the lint filter
• Cleaning the inside of the windows
• Looking after your keys and keeping the property secure
• Any damage other than that which has already been noted on the Inventory or fair wear and tear
• Keeping the property clear of rubbish and using the appropriate bins for recycling
• Ventilation, especially in kitchen and bathroom, to avoid condensation and damp
• Replacing light bulbs
• Unblocking sinks and drains and keeping them clear
• Testing smoke detectors and replacing batteries
• Re-setting any ‘trip’ switches
• Keeping the pressure topped up on the boiler
• Ensuring external drains are kept clear of debris
• Unblocking vacuums and changing/cleaning filters
• Keeping outside areas clean and tidy
Insurance
The building, Luxome’s furniture and fittings are covered by our insurance in the event of damage from significant events like fire or flood.
We recommend getting cover for your own items, the National Union of Students recommends Endsleigh insurance to be best protected in case the worst happens.
Inventory
You’ll be sent an inventory for approval via email. This inventory will be used as a record of the condition of the home at move in.
The inventory is sent to everyone in your group in turn, this means after the first person in your group has approved the inventory, it will be sent on to another person in your group, and so on until everyone has viewed the document.
Please be sure to check through and add any comments you have in the first 7 days of your tenancy, after 7 days the report will be automatically completed so it’s crucial that you communicate between your group efficiently so everyone has had a chance to add their comments.
Other Considerations
It is also advised that you take photos of the property yourself when initially moving in. This is so you can refer back to the original condition of the home when you’re cleaning up ahead of the tenancy’s end date. Having this record on hand can provide peace of mind throughout your tenancy and avoid any potential misunderstandings come move-out day.
Leaving the property in a worse state than it was handed to you in may have an impact on deposit returns, as cleaning fees and maintenance callouts result in deductions. We want to avoid deductions so please be considerate whilst living at the property.
Pest Control
Prevention
Managing your waste is essential, pests are attracted to food, use the dishwasher we’ve provided and empty your bins regularly. Pests are drawn to unhygenic environments, be sure to sweep, mop and vacuum often, taking extra care to clean up crumbs or food spills.
Communication
People are used to different levels of cleanliness, be sure to keep high standards in your home and communicate with each other. If your pal is pilling up the takeaway boxes in their room, they could be attracting unwanted critters to everyone’s rooms.
Action
Clean! Flies and bugs will soon leave if there’s no food. If you spot mouse/rodent droppings please raise a task on the COHO app and we’ll send our pest controller over as soon as we can. We apply common sense in these situations, if the house is a tip then you may be charged for the callout. If the home is clean and tidy, we’ll sort it.
Ring Doorbell
Your home is fitted with a Ring Video Doorbell, we will send an invitation to grant access to the Ring app. Use the app to view who is at your door and check back on historical footage.
Once you’ve recieved the invitation please create an account and follow the steps in the email.
The Ring Doorbell process can be a pain sometimes so please check this video to see all the steps required to get the app working on your phone.
Damp & Condensation
Condensation occurs in a dwelling when warm moist air produced by ordinary activities such as showering or cooking meets a cold surface such as an external wall or window. Condensation is not the only cause of moisture and mould, if you notice damp patches on your walls or blocked gutters, please raise an issue on the COHO app for us to address.
Condensation may appear on cold surfaces as well as in microclimatic areas where there is little movement; for example, behind a wardrobe. This will may lead to the formation of mould growth and mainly occurs in corners of rooms, in cupboards or on north facing walls, as these are generally the coldest. Please let us know if you see any signs of mould as soon as possible.
What Can You Do?
• Open windows to allow fresh air in
• Turn extractor fan on, if applicable
• Do not dry clothes in a room with poor circulation, please use the tumble dryer we’ve provided
• Open internal & back doors to allow air in house to circulate periodically
• Do not dry clothes on radiators
• When the weather allows, dry clothes outside
Security
Lock your windows & doors! Sounds obvious right? Walk in thefts are surprisingly common, be sure to do your bit for the entire household.
When leaving your room, ensure your windows are closed as they may become inaccessible to other people in your home when you lock your bedroom door.
Healthcare
Signing up with a local GP and Dentist is massively important. This guarantees that if a problem arises with your health, you’re not waiting for treatment when you need it most.
Imagine the stress of having to travel back to your hometown across the country to see your childhood doctor when unwell!
Stay prepared and proactive by registering today.
Wellbeing Charter
Introduction
Why is Luxome telling us about wellbeing, you might be thinking? Well, we’ve hosted thousands of university student tenants, our interactions and surveys have a helped us to form a wellbeing charter that is packed full of useful information. Keep reading to find out about your University provided mental health services, how to be a good housemate and friend, Luxome competitions with big prizes and more.
Connection
Fostering connections within you home and with the wider community is proven to provide a sense of belonging.
Being Active
We all know exercise is important, as a student it may be difficult to juggle alongside your studies, work and a social life. From getting in your steps to joining sports socs, we’ve got the resources you need!
Learn
New hobbies, reading or committing to your studies can foster a sense of purpose and reduce stress.
Mindfulness
Paying attention to the present and managing thoughts and emotions sets you up to be in control.
Giving
Join our litter pick, raise money for charity and volunteer to develop intrinsic satisfaction... read on to know more.
Connection
Living in a shared home can help to foster connection, living with and making friends is integral to the University experience.
Good Housemate Dos and Don’ts
Think about how your actions affect the home, are you always leaving your dirty dishes beside the dishwasher? Considering leaving a passive aggressive note? Think again!
https://www.luxome.co.uk/news/good-housemate-dos-donts
Join A Club or Society
Like Handball? Want to connect with other people from your culture? University societies are broad ranging with something for everyone, this blog tells all.
Start Work or Volunteering
Part time jobs offer opportunities to meet new people and start building your career experience. UCAS has a great guide on volunteering that you can read here.
Learn
Living in a shared home can help to foster connection, living with and making friends is integral to the University experience.
Read Up and Get Stuck In
Books offer time away from screens and a portal into a new world, from windowsill gardens to chess there’s something new to dive into. Head to worldofbooks.com for pre-owned books, often at a fraction of the retail price.
https://www.worldofbooks.com/en-gb
Cooking
Making nutritious meals is an essential life skill, enabling you to feed yourself, friends and family at a fraction of the cost of eating out. Check out this list of 100 cheap and easy dinners to level up your culinary skills.
https://www.delish.com/cooking/recipe-ideas/g3166/cheap-easy-recipes/
Giving
Research shows that helping others can reduce stress, improve mood, self-esteem and happiness.
Volunteering
Each University in Greater Manchester has an extensive volunteering section on their website. Manchester City Council also has an extensive list of opportunities that you can access here.
Blood Donation
Giving blood saves lives. The NHS needs people from all backgrounds to donate blood and it’s a fantastic way to contribute positively to society. Find out more about blood and platelet donation here.
Community
Throughout the academic year, we always try to give back to our residents and our community.
Expect some hampers with goodies and gifts for Christmas & Halloween delivered directly to your doorstep.
We run competitions and giveaways where you could be in with a chance to win a £100 voucher!
Various campaigns such as our annual litter pick help to keep Fallowfield & Salford tidy and clean.
Student Neighborhood Community Charter
Feedback from our previous residents has helped to create this charter, a guide to help our new residents positively contribute to the local community they’re joining.
Say Hi When you see your neighbours, introduce yourself. It’s important that you and your neighbours can talk to each other, you want them to call you, not the Police, when they’ve got concerns with noise or waste.
Be Mindful of Noise Neighbours and housemates may have different schedules to you, so please be considerate and keep the noise down at night and try not to slam the doors.
Contacting The Council If you would like to report any sort of antisocial behaviour, the Manchester & Salford number is 0161 793 2500
Be Considerate Parking Your Car Please don’t block access or make things difficult for other road users.
Keep Tidy & Stay On Top of Your Cleaning Apps like OurHome make a rota so everyone does their bit. Pests can be attracted surprisingly fast when rubbish builds up.
BBQ On the rare occasion the sun comes out, please be responsible with your BBQ, ensure its not going to damage the garden, decking and its placed away from branches and fence panels.
Act Think about how your behaviour affects others, e.g. when walking home after a night out, keep your distance from strangers to help them feel safe and offer to walk your friends home.