This Privacy Statement applies to the use and processing of Personal Information collected and used by employees of Raan Investments Ltd and Luxome Ltd.

The phrases “Luxome”, “WOHO”, “Raan Investments Ltd”, “us” or “we” shall, when used herein, mean employees of Raan Investments Ltd and Luxome Ltd.

By using the luxome.co.uk or woholiving.com websites and/or mobile applications or otherwise providing your Personal Information to Luxome, Raan Investments Ltd or WOHO you agree to the collection, use and sharing of your information in accordance with this Privacy Statement. Please read this Privacy Statement carefully and contact us via email at info@luxome.co.uk or call 0161 877 0147 if you have any questions.

Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

Luxome Ltd is dedicated to protecting your privacy and is registered as a data controller with the Information Commissioner’s Office under reference: ZA409754, Raan Investments Ltd is registered under reference ZA250746.

When you visit our website, view our online adverts of use connected apps or services

Information about your device browser and operating system.

IP address

Web pages you view

Links you click

Emails from us that you open

When Applying To Rent A Property

Passport Number or Driver Licence

Passport, driver's licence, or other documents for identity verification purposes

National Insurance Number

Address

Visa Number

No of Years on Visa

Salutation

Name

Phone Work

Date of Birth

Gender

Mobile

Bank Name

Bank Address

Employment History

Residential Status

Length of Stay at Current Address

Housing Benefit Details

Employment History

Student Details

Country of Origin

Right To Rent Status

Documentation Including: Applicant Photograph, Passport, driver's licence, or other documents for identity verification purposes, payslips or letter of employment.

Next of kin information

Information from other sources

We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:

Name.

Postal address.

Email address.

Date of birth.

Income level.

Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.

We use the information we collect to provide you products, offers and services, to deliver to you advertisements and deliver business operations. The following are examples of how we may use the information we collect:

Answer your questions or respond to your requests.

Develop new products and services.

Create and manage your account.

Process payment for purchases or other services.

Telephone you about Knight Frank’s brands and other content we think may be of interest to you.

Personalise your experience on our websites by presenting products and information tailored to you.

Allow you to participate in social sharing on our websites.

Analyse the use of, and develop, our products, services and marketing.

Enforce our Terms and Conditions and otherwise manage our business.

A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our Sites or other websites and online services.

Other Technologies

In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our Sites and the IP address of the device you use to connect to our Sites. We may log information about your interaction with the Sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our Sites.

We may use third-party web analytics services on our Sites, such as those of Google Analytics. These service providers help us analyse how visitors use the Sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.