Student Homes

Frequently Asked Questions

Got Questions? We’re Here to Help! We want to make things as easy as possible for you , whether you’re already living with us or thinking about moving into one of our student properties. To help, we’ve answered some of our most frequently asked questions and put them all in one place, so you can quickly find the information you need.

Who can live in our Luxome student homes?

  • To live in one of our student homes you must be a student. A valid student ID is required when applying.

  • Yes, we welcome students of all ages and backgrounds. Whether you are an undergraduate, postgraduate, or mature student, you are eligible to apply.

  • Yes, we offer both individual and group lettings. Individual lets are usually considered later in the letting process, once we have properties that haven't been taken by groups.

  • We highly recommend booking a viewing before starting a tenancy. If you're unable to attend in person, we can also arrange a viewing via video call.

  • Our viewings start in October for the tenancy to start the following July.

    Oct-Dec is the busiest period for us for lettings and viewings.

  • As a student, you will need a guarantor to ensure rent is covered if you're unable to pay.

  • If you don’t have a guarantor, we offer a guarantor service called Housing Hand, which can act as your guarantor for a fee of £50 per month.

  • To live in one of our student properties, both you and your guarantor will need to complete a referencing process. This helps us confirm that:

    • You have the legal right to rent in the UK

    • You meet the financial requirements to afford the tenancy

    • We have accurate and verified information to support your application

  • Here’s what our referencing company typically requires during the referencing process:

    • Proof of Identity and Right to Rent

      Passport or Visa: To confirm your identity and legal right to live and rent in the UK

      Right to Rent Share Code (non UK citizens) to verify your immigration status

    • Proof of Student Status

      University Offer Letter or Enrolment Confirmation. To confirm you're a current or incoming student.

    • Financial Stability and Affordability

      Proof of Income: This might include your student loan schedule, scholarship letter, or part time job payslips

      Recent Bank Statements: To show you have enough funds to cover rent and living costs

    • Guarantor Information

      They’ll also go through referencing and will need to provide-

      Proof of income or employment

      Identification

      Contact details

  • Our contracts for group tenancies are joint, meaning all housemates will sign the same tenancy agreement, and your guarantors will also sign the same joint guarantor agreement. You will all be liable for the house, and not your individual rooms. If you are renting one of our single occupancy properties, you will sign an individual tenancy agreement along with your own guarantor.

  • If a member of your group drops out after the contracts have been signed, they will remain liable for the rent until a replacement tenant is found. It is your responsibility to source a new tenant, after which we will issue a new tenancy agreement that must be signed by all tenants and guarantors.

  • You can move in any time from 15th July onwards. About a month before your move in date, we'll send you access to our online booking system where you can choose your preferred time slot.

  • To collect your keys, we’ll meet you at the property at your allocated time slot. For joint tenancies, only one move in slot is provided. We will hand over all the keys at that time, and it will be your responsibility to distribute them to the other tenants.

  • A £100 holding deposit is required to reserve your room while we complete the referencing and onboarding process. Please note that this deposit is non refundable if you decide not to proceed with the tenancy. The £100 will be deducted from your first month’s rent.

    In addition, a £500 security deposit is required before move in. You will not be able to move into the property until this has been paid in full.

  • Your deposit is held securely with the Tenancy Deposit Scheme (TDS), where it is protected for the duration of your tenancy.

Viewing and Onboarding Process

  • The tenancy runs from 15th July 2025 to 30th June 2026. These dates will remain the same each year unless they fall on a weekend.

  • Yes, all bills are included in the price of each of our houses.

  • Students are exempt from Council Tax, but you must prove it!
    We’ll help you, just look out for a message from us asking for:
    • Your student certificate
    • Course title
    • Start and end dates

    If the council can’t match your details, they might send you a letter. If that happens, just call them using the number on the letter to check what they need.

  • Rent is paid via bank transfer, and all payment details can be found on our online management system, COHO. You’ll receive access to the platform when we begin your onboarding process. Rent is due on the 1st of each month.

  • If you miss a payment, please let us know via the COHO messenger. We can then discuss with finance how to handle the outstanding amount.

  • If you wish to leave your tenancy early, you must inform us. We can then discuss finding a replacement tenant, but it is your responsibility to find a suitable replacement for your room. You will remain liable for the rent until a replacement tenant has been found.

  • No, subletting your room is not permitted.

  • Unfortunately, we cannot allow pets to live in any of our properties. However, if you'd like your pet to visit during the day and you have your flatmates approval, that's absolutely fine, as long as your pet is well behaved and doesn't stay overnight.

  • Our houses have roadside parking, but some may require a permit from the local council. Please check this before moving in by searching your property address on the official gov.uk website.

  • Absolutely! We want you to make your room feel like a home away from home.

    Check out our blog for tips on how to decorate your uni room on a budget:
    👉 How to Decorate Your Uni Room on a Budget

    Just a quick reminder: your room needs to be returned in the same condition as when you moved in. So please avoid drilling holes in the walls — use Command Strips and a bit of common sense when styling your space.

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  • There is no smoking indoors.

  • Yes, you’re welcome to have guests stay over. Make sure your flatmates are aware of any guests and are happy to accommodate them.

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  • Yes, our properties are all in great locations close to universities.
    We have homes in Salford, Fallowfield, and Whitworth Park, very popular student areas. If you're choosing a property based on proximity to your university, make sure you're looking in the right area. We’re happy to help advise you on the best location. Manchester also has excellent public transport links, making it easy to get around.

  • No, you do not need to purchase a TV licence. All bills are included in your rent, and we provide the TV licence for the house as part of the total price.

  • If you and a flatmate decide to swap rooms, that’s absolutely fine as long as you’re both happy with the change. Just make sure to let us know which rooms you’ve moved into so we can update your COHO details right away.

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  • You're welcome to bring your own furniture, but please note that we do not remove any existing furniture from your room. Make sure there is enough space before bringing additional items.

  • To report any issues or maintenance problems, please use our online management app, COHO. The app provides clear instructions on how to report anything.

    We like to keep all reports in one place, so please use COHO rather than texting or ringing, unless it’s urgent.

  • Please take good care of your keys. If you lose your keys please call 0161 877 0147.

    Between 8am - 4:30pm the key call out charge is £30, plus the cost of copying any required keys at £15 per key.

    From 4:30pm to 12am the standard emergency call out charge of £60 applies. Note that we can only provide access outside of office hours, we’ll bring a new set of keys over on the next working day if required.

    For reports between 12am-8am, the emergency call out charge is £120. If you require a locksmith the cost may be much higher.

    If you can stay at a friend’s house for the night (or even a cheap hotel) and wait to give us a call in the morning that will save you money.

    Please take good care of your keys.

  • Once you have moved in, we will send you access details for the front and back Ring doorbells at your property. Please follow the link and instructions carefully in the email to complete the setup.

Living with Luxome